Return Policy

We accept return due to quality issue within 14 days from the date you received the item.

The returned items should be unused, undamaged with original tags and packaging.Once the returned package is returned to our warehouse, we will process your refund immediately at our end. Usually, the refund will be processed from bank to your original payment method within 3-5 business days. If the bank fails to help you, please feel free to contact us for assistance.

Please kindly note we do not offer exchange for a different model, only replacement of the same  model. Also, we do not accept return of products which are not sold by us or the return address is not provided by us. You will need to cover the return shipping fee for no reason returns. 

The “no reason return” that we stated include the return of personal preferences and subjective judgments. We do not accepted unauthorized returns, so please do contact our customer service for help before starting a return. All unauthorized returns will not be processed in our system.

Customers will only be charged once at most for shipping costs (except returns or additional requirement); 

Please read through the descriptions to have a complete understanding of the product specifications/compatibility/price and shipping terms before placing an order. If you have any concerns about any terms, please feel free to email us: services@navaonline.com

Return address: Lot8,jalan delima 1/1,subang Hi-Tech industrial park,40000 shah alam,selangor.